Shipping policy

Shipping Policy - Zavora Wellness Pvt. Ltd.

Thank you for choosing Zavora!
This Shipping Policy explains how we process, ship, and deliver your orders placed on zavora.in.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).

Orders placed after 2 PM will be processed the next business day.

Processing delays may occur during sales, holidays, or high-volume periods.

You will receive an email/SMS confirmation once your order is processed.

2. Shipping Partners

We ship all orders through Delhivery and other leading courier partners to ensure reliable and fast delivery.

3. Delivery Timeframes

Estimated delivery timelines:

Metro Cities: 3–6 business days

Tier 1 & Tier 2 Cities: 4–7 business days

Remote or Difficult-to-Reach Areas: 7–10 business days

These timelines are estimates and may vary due to external factors such as weather, strikes, courier delays, or regional restrictions.

4. Order Tracking

Once your order is shipped, you will receive:

A tracking number

Courier partner details

A link to track your shipment in real-time

Tracking information may take up to 24 hours to update after dispatch.

5. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout.

We may offer free shipping promotions from time to time — these will be clearly mentioned on the website.

6. Incorrect Address or Failed Delivery

Please ensure your address and contact details are accurate.

We are not responsible for failed deliveries due to:

Incorrect or incomplete address

Customer unavailability

Wrong phone number

Refusal to accept delivery

In such cases:

Courier may attempt redelivery

Additional charges may apply

Orders may be returned to us and reshipped after reconfirmation

7. Damaged, Lost, or Missing Shipments

If your order arrives damaged:

Email us within 48 hours of delivery at support@zavora.in

Include photos/videos of the package and product

If your shipment is lost in transit:

We will coordinate with the courier partner

After verification, we will reship your order or issue a refund

Claims submitted after 48 hours may not be eligible.

8. Delivery Delays

We try our best to deliver on time, but delays may occur due to:

Weather issues

Courier backlogs

Operational restrictions

Festival seasons

Natural calamities

Zavora is not liable for delays once the order has been handed over to the courier partner.

9. International Shipping

Currently, we do not offer international shipping.
We ship only within India.

10. Change or Cancellation of Orders

Once an order is placed:

It can only be modified or cancelled before it is shipped

Once shipped, the order cannot be cancelled or modified

To request a change, contact us immediately.

11. Contact Us

For shipping-related questions or support:

Email: support@zavora.in
 / zavorawellness@gmail.com

Address:
Zavora Wellness Pvt. Ltd.
223–224 Giriraj Heritage, University Road, Freeganj
Ujjain, Madhya Pradesh – 456010

We’re here to help!
Terms & Conditions — Zavora Wellness Pvt. Ltd.